Frequently asked questions

I want to purchase a gift certificate. How does it work?

You can purchase your gift certificate on line. You can send your gift certificate by email or print out a copy for conventional mailing or person-to-person delivery. You may send the gift certificate directly to your friend’s email inbox. It will typically be delivered within minutes. You’ll be notified as soon as your friend views their gift. How it works:

Enter recipient's information and write your personal message.

Your gift will be added to your shopping cart and charged to your credit card when you place your order.

Your payment will be processed by, the fastest and safest way to pay online.

E-mail addresses are safe with us. Privacy Notice

This gift certificate is redeemable only for food and beverage at Pancho’s Backyard, Cozumel, Mexico

The gift certificate does not have an expiration date

The recipient prints a copy of your gift certificate and presents it to the cashier to redeem.

I received a gift certificate. What is it and how can I use it?

The gift certificate is redeemable for food and beverage at Pancho’s Backyard Restaurany in Cozumel, Mexico, in the amount it was issued. Print a copy of your gift certificate and present it to your waiter to pay for your consumption. The gift certificate does not have an expiration date The gift certificate is non refundable and not redeemable for currency.

Do you accept credit cards?

Yes, we accept Visa, MasterCard, American Express and Discover card

Do you offer special event packages?

Yes, will be happy to plan and accommodate you and your guests for a special event. You can see our special menus and pricing here (special event page link)or contact our food an beverage manager for more information here (contact page link).

Are you open for the Holidays?

We are open every day of the year. Monday to Saturday 10 AM to 11 PM and Sunday 4 PM to 11 PM

How can I make a reservation for my party?

You can reserve your table at either location here (reservation page ling) up to 24 hours ahead. For same-day reservation, please call us at 987-872-2141 or email us at [email protected] (may change)